Database Chex LLC (“Database Chex,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information, customer environment data, and business information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you access or use our website, applications, platform, reports, alerts, customer portal, support services, and related services located at or connected to https://databasechex.com collectively, the “Services.”
Database Chex helps organizations monitor and understand the health, availability, performance, cost, configuration, and security posture of supported database environments. Because our Services may interact with customer cloud and database environments, this Privacy Policy also explains what types of customer environment data we may process and what types of data we do not intentionally collect.
By using the Services, you acknowledge that you have read and understood this Privacy Policy. Your use of the Services may also be governed by our Terms and Conditions, order forms, subscription agreements, data processing agreements, or other written agreements between you and Database Chex.
Definitions
For purposes of this Privacy Policy:
“Customer Environment Data” means information, metadata, telemetry, configuration details, monitoring signals, logs, metrics, alerts, reports, identifiers, or related technical information processed by Database Chex from or about customer-authorized cloud, database, infrastructure, or connected technology environments in connection with providing the Services. Customer Environment Data may include database health indicators, performance metrics, availability metrics, security configuration information, cost and utilization data, and operational telemetry, but does not ordinarily include full customer database contents, full production datasets, or complete database backups unless specifically authorized by the customer for support, troubleshooting, implementation, remediation, or other approved purposes.
“Services” means the websites, applications, software, platforms, portals, monitoring tools, reports, alerts, dashboards, support services, customer success services, integrations, APIs, and related offerings provided by Database Chex, including services available through or connected to databasechex.com.
“Processing” or “Process” means any operation or set of operations performed on information or data, whether by automated means or not, including collection, access, use, storage, organization, recording, retrieval, analysis, transmission, disclosure, modification, combination, retention, deletion, destruction, or other handling of information or data.
1. Scope and Applicability
This Privacy Policy applies to information we collect from or about:
This Privacy Policy applies regardless of whether you access the Services through a desktop browser, mobile device, customer portal, support channel, email, or other authorized method.
This Privacy Policy does not apply to third-party websites, services, products, or platforms that we do not own or control.
2. Our Role: Controller, Business, Processor, or Service Provider
Depending on the context, Database Chex may act in different privacy roles.
2.1 Information We Control
For information related to our website, sales process, billing, account administration, marketing, support, and business operations, Database Chex generally acts as the business or controller of that information.
Examples include:
2.2 Information We Process on Behalf of Customers
For certain customer environment data that we process to provide the Services, Database Chex may act as a processor or service provider on behalf of the customer.
Examples may include:
Where we process information on behalf of a customer, we do so according to our agreement with that customer and applicable law.
Customer environment data may also be treated as Customer Confidential Information under the applicable customer agreement.
3. Information We Collect
We collect information in several ways, including information you provide directly, information collected automatically, and information processed from authorized customer environments.
3.1 Personal Information You Provide
We may collect personal information that you voluntarily provide when you:
The personal information we collect may include:
We do not intentionally request more personal information than is reasonably necessary for the purpose for which it is collected.
3.2 Customer Environment Data
Because Database Chex provides database health, monitoring, reporting, and support-related services, we may process certain information from customer-authorized cloud and database environments.
Depending on the Services purchased, configured, or authorized by the customer, this may include:
Database Chex uses this information to provide database health insights, plain-English reports, alerts, recommendations, customer support, and service-backed database guidance.
3.3 Data We Do Not Intentionally Collect
Database Chex is designed to monitor database health, availability, performance, cost, configuration, and security posture. As part of our ordinary Services, we do not intentionally collect, copy, store, or access:
Database Chex does not require access to customer database table contents to provide ordinary database health monitoring and reporting.
However, certain diagnostic logs, query text, error messages, support materials, screenshots, or customer-provided files may occasionally contain personal information, confidential information, or customer data. If a customer provides or authorizes access to such information for troubleshooting, support, implementation, or remediation purposes, we will use it only for the authorized purpose and handle it according to this Privacy Policy and any applicable customer agreement.
Customers should not submit sensitive personal information, regulated data, production data exports, database backups, confidential source data, or full database contents to Database Chex unless specifically requested and authorized for a defined support, implementation, or remediation purpose.
3.3.1 Sensitive Personal Information
Database Chex does not intentionally collect, access, store, or process Sensitive Personal Information unless specifically authorized, required for a defined business purpose, or necessary to provide requested support, implementation, remediation, security, or compliance-related Services.
Sensitive Personal Information may include:
Where Sensitive Personal Information is processed, Database Chex applies safeguards appropriate to the sensitivity of the information and applicable legal requirements.
Customers should avoid submitting Sensitive Personal Information to Database Chex unless specifically requested and authorized for a defined operational, support, remediation, security, or compliance-related purpose.
3.4 Automatically Collected Information
When you access our website, portal, or Services, we may automatically collect certain technical and usage information, including:
We use this information to operate, secure, maintain, analyze, and improve the Services.
3.5 Cookies and Similar Technologies
We may use cookies, pixels, tags, scripts, local storage, and similar technologies.
We use the following categories of cookies:
Where required by law, we utilize a consent management platform (CMP) to allow users to accept or reject non-essential cookies. You may also manage cookie preferences through your browser settings.
3.6 Payment and Billing Information
If you purchase our Services, we may collect billing-related information, including:
We may use third-party payment processors to process payments. These payment processors may collect and process payment card or bank information directly. Database Chex does not intentionally store full payment card numbers unless expressly stated and protected under applicable payment security requirements.
3.7 Communications and Support Information
If you contact us for support, sales, billing, or other business purposes, we may collect:
We use this information to respond to your request, provide support, improve the Services, and maintain business records.
4. How We Use Information
We use personal information and customer environment data for the following purposes.
4.1 To Provide the Services
We use information to:
4.2 To Improve and Operate the Services
We may use information to:
4.3 To Communicate With You
We may use information to send:
4.4 For Marketing and Business Development
Where permitted by law, we may use information to:
You may opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us at support@databasechex.com.
Even if you opt out of marketing communications, we may still send you non-promotional messages related to your account, subscription, security, billing, or use of the Services.
4.5 For Security, Fraud Prevention, and Compliance
We may use information to:
5. Legal Bases for Processing Personal Data
“Personal Information” or “Personal Data” means information that identifies, relates to, describers, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an identified or identifiable individual.
Where applicable under laws such as the GDPR, UK GDPR, or similar frameworks, Database Chex relies on the following legal bases for processing personal data:
We process personal data as necessary to enter into and perform our agreements with customers, including providing access to the Services, managing accounts, delivering reports, and fulfilling contractual obligations.
Where we rely on legitimate interests, we perform a balancing test to ensure such interests are not overridden by the rights and freedoms of individuals.
Individuals may withdraw consent at any time where applicable.
6. How We Share Information
Categories of Personal Information Disclosed:
Category
Examples
Shared With
Identifiers
Name, email, IP address
Cloud providers, CRM systems
Commercial Information
Billing data, subscriptions
Payment processors
Internet Activity
Usage data, logs
Analytics providers
Professional Information
Job title, company
Sales and marketing tools
We do not sell personal information for monetary compensation.
6.1 Service Providers and Vendors
We maintain a publicly available list of subprocessors, including cloud infrastructure providers (such as Microsoft Azure), analytics providers, and communication tools. This list is updated periodically and available via our website or upon request.
6.2 Customer-Authorized Access and Integrations
We may process or share information as directed or authorized by the customer, including through:
Customers are responsible for managing their authorized users, access settings, and permissions within their own environments and within the Database Chex Services.
6.3 Business Transfers
If Database Chex is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, information may be transferred as part of that transaction.
If required by law, we will provide notice before personal information becomes subject to a materially different privacy policy.
6.4 Legal, Compliance, and Safety Disclosures
We may disclose information when we believe disclosure is necessary or appropriate to:
6.5 Affiliates and Business Partners
We may share information with affiliates or business partners where necessary to provide the Services, support joint offerings, operate our business, or fulfill customer-authorized requests.
Where required, we will use appropriate contractual, technical, and organizational safeguards.
7. Artificial Intelligence and Automated Processing
Where AI tools are used in decision-support contexts, final determinations impacting customers or users are subject to human review where appropriate.
8. Targeted Advertising, Sale, and Sharing of Personal Information
Database Chex does not sell personal information for monetary compensation.
Depending on applicable law, certain analytics, advertising, or marketing activities may be considered a “sale,” “sharing,” “targeted advertising,” or similar regulated activity, even where no money is exchanged.
If we engage in activities that are considered selling, sharing, or targeted advertising under applicable law, we will provide any required notices and opt-out mechanisms.
You may contact us at support@databasechex.com to ask about available opt-out rights.
9. Data Retention
We retain information only as long as necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may vary based on legal, contractual, or operational requirements.
10. Data Security
Database Chex implements and maintains a comprehensive information security program designed to protect personal information and customer environment data.
Our safeguards include administrative, technical, and physical measures such as:
While no system can be guaranteed to be completely secure, we continuously work to protect information using commercially reasonable safeguards aligned with industry best practices.
11. Customer Responsibilities
Customers are responsible for managing their own users, permissions, cloud configurations, account credentials, and the information they choose to submit to Database Chex.
Customers are also responsible for ensuring that any information submitted to Database Chex has been properly authorized and that customer-side access permissions are configured appropriately.
Database Chex is not responsible for unauthorized access resulting from customer-side misconfiguration, compromised customer credentials, or permissions granted outside the scope of the Services.
12. International Data Transfers
We enter into Data Processing Agreements (DPAs) where required and incorporate Standard Contractual Clauses (SCCs) or equivalent safeguards for cross-border data transfers.
13. Your Privacy Rights and How to Exercise Them
Depending on your location and applicable law, you may have the following rights:
How to Exercise Your Rights:
You may submit a request by:
We may need to verify your identity before fulfilling your request.
Response Timing:
We respond to requests within the timeframes required by applicable law, typically within 30 to 45 days, with extensions where permitted.
If your request relates to data processed on behalf of a customer, we may direct you to the appropriate customer or assist them in responding.
If we deny your request, we will provide an explanation and information on how to appeal, where required.
14. U.S. State Privacy Rights
Privacy rights for U.S. residents and international users may overlap. We apply consistent standards where feasible while honoring jurisdiction specific legal requirements.
15. Florida Privacy and Breach Notification
Database Chex is located in Florida and complies with applicable Florida privacy and data security requirements, including applicable breach notification obligations.
If we determine that a security breach has occurred involving personal information covered by applicable Florida law, we will provide notices required by law, including notices to affected individuals and, where required, the Florida Department of Legal Affairs.
16. GDPR, UK GDPR, and International Privacy Rights
If you are located in the European Economic Area, United Kingdom, Switzerland, or another jurisdiction with similar data protection laws, you may have additional rights under applicable law.
These may include the right to:
Where Database Chex acts as a processor on behalf of a customer, the customer is generally responsible for responding to data subject requests. Where Database Chex acts as a controller, we will respond to applicable requests as required by law.
17. Children’s Privacy
The Services are intended for business users and are not directed to children.
We do not knowingly collect personal information from children under 13. We also do not knowingly collect personal information from minors where prohibited by applicable law.
If we learn that we have collected personal information from a child or minor in violation of applicable law, we will take appropriate steps to delete the information.
18. Do-Not-Track Signals
Some browsers may transmit “Do Not Track” signals. Because there is no consistent industry standard for how to respond to these signals, we do not currently respond to Do-Not-Track browser signals.
Where required by applicable law, we will honor legally recognized opt-out preference signals.
19. Third-Party Links and Services
The Services may contain links to third-party websites, applications, integrations, or services.
We are not responsible for the privacy practices, security practices, content, or policies of third parties. We encourage you to review the privacy policies of any third-party services you use.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last Updated” date above. If we make material changes, we may provide additional notice, such as by posting a notice on our website, sending an email, or providing notice through the Services.
Your continued use of the Services after an updated Privacy Policy becomes effective means you acknowledge the updated policy.
21. Contact Information
If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us at:
Database Chex LLC
15310 Amberly Dr, Suite 250
Tampa, Florida 33647
United States
Email: support@databasechex.com
22. Data Processing Agreements and Enterprise Commitments
Database Chex supports enterprise compliance requirements and will, upon request:
23. Transparency and Accountability
We are committed to transparency in our data practices. Where feasible, we provide documentation regarding:
We continuously improve our privacy and security posture in alignment with industry standards and customer expectations.
24. Security and Compliance Alignment (NEW SECTION ADDED)
Database Chex aligns its privacy and security practices with recognized industry standards and frameworks, including:
Where applicable, Database Chex supports customer compliance requirements through:
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